Frequently Asked Questions

Check out our plumbing FAQ guide to get your question(s) answered in a matter of seconds! Fred A. Cook, Inc. began in 1975 servicing utilities, industries and municipalities by cleaning manholes and sewer pipelines. Business grew rapidly through the 1980’s by including pipeline video inspection.

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Residential Rooter Services

Is roto- rooter cheaper than a plumber?


Roto rooter is not cheaper than a plumber for rooter services. Plumber is cheaper if comparing the cost of a plumber service to the cost of a rooter service.




How do you know if your main line is clogged?


You will know your main line is clogged if hear gurgling noises, if you can't flush your toilet, when the water drains slowly, and sewage odors.




How do you know if your sewer line is clogged?


Clogs in sewer line can be caused by solid waste, rust, grease etc. You can use a drain snake to figure out if your sewer line is clogged.




Does a plumber fix gas line?


No. A plumber works with plumbing fixtures that carry water sewage inside and outside of your home. Plumbers do not fix gas lines as a rule but can help repair a gas leak.




Can a gas line be repaired?


Yes, repairing a gas line can be done by a qualified professional.





Septic Tank Cleaning

Do septic tanks need to be cleaned out?


Septic tanks need to be cleaned out regularly, typically every one to three years. If the discharge from your septic tank becomes discolored, foamy or has a strong odor, you need to get that checked out.




How often should a septic system be cleaned out?


A septic system should be cleaned out once every three to five years.




How much does it cost to clean a septic system?


Septic system cleaning can cost between $400-$2,800, depending on factors like system size depth of the septic tank, as well as nearby obstructions.




Can I empty my own septic tank?


It is advisable not to as it is a job better left to professionals because if done incorrectly, you can damage your tank.




What happens if you never pump your septic tank?


If you never pump your septic tank, you may experience "bio matting" and "sludge build up", which will result in your systems becoming clogged.





Sewer And Water Plant

Where does the sewage go in New york?


Sewage is returned to the environment through septic tanks and sewage treatment plants.




When did New york get a sewer system?


A sewer system has been in place for the city of New york since 1849, when it was designed by George E Waring, Jr.




Is the water in New york sewer water?


Yes. The water in New york city is conveyed to treatment plantsvia an extensive network of underground sewers, which collect runoff from streets, buildings and other areas. At the treatment plants, the wastewater is cleaned and disinfected.




Do we drink sewage water?


We do not drink sewage water. It is broken down and purified to be used for other purposes.




How deep is a sewer main?


A sewer main is the main trunk of a sewer system, running from the treatment plant to the farthest household or business. A typical sewer main is 8 feet in diameter, but can be small as 4 feet or as big as 24 feet.





Hydro Excavation

How much does hydrovac excavation cost?


Hydrovac excavation costs between $2,000-$4,000, based on the depth, accessibility and volume of the area to be cleaned.




What is hydrovac excavation?


Hydrovac excavation is a type of excavation that uses high-pressure water to remove excess dirt and roots from a pipe. It is a fast and effective method to clean up your house's sewer, pipeline, and septic.




How deep can you hydrovac?


Hydrovacs are used to remove debris from sewers, septic tanks and pipelines. They are used to clean sump pumps, storm drains, catch basins and retention ponds. The maximum hose length of a hydrovac is 300 feet.




How much does a hydrovac cost per hour?


A hydrovac is a machine that uses a high-pressure water jet to clean sewer pipes and other hard to reach areas. A hydrovac can be rented by the hour or b the job.




Who needs hydrovac?


Hydrovac are very useful in cleaning clogged sewers, drains and other household pipes.





Sewer Cleaning

Do septic tanks need to be cleaned out?


Septic tanks need to be cleaned out regularly, typically every one to three years. If the discharge from your septic tank becomes discolored, foamy or has a strong odor, you need to get that checked out.




How often should a septic system be cleaned out?


A septic system should be cleaned out once every three to five years.




How much does it cost to clean a septic system?


Septic system cleaning can cost between $400-$2,800, depending on factors like system size depth of the septic tank, as well as nearby obstructions.




Can I empty my own septic tank?


It is advisable not to as it is a job better left to professionals because if done incorrectly, you can damage your tank.




What happens if you never pump your septic tank?


If you never pump your septic tank, you may experience "bio matting" and "sludge build up", which will result in your systems becoming clogged.





Catch Basin Cleaning

How much does it cost to clean a catch basin?


Cleaning a catch basin costs anywhere between $25 and $125. Costs may vary depending on the size of the catch basin and the location.




How does a catch basin get cleaned?


To clean a catch basin, we first locate the access point and use a drain auger to remove debris from the catch basin. The drain auger is a small cable that has a sharp, rotating head on the end. We use the drain auger to clear the catch basin and then flush it out with water.




How much does it cost to install a catch basin?


Catch basins cost $2,000-$4,000, includes all the connections and the installation.




How often should you clean a catch basin?


Cleaning a catch basin is very important because it will prevent sewage backups into your home or business. A catch basin should be cleaned every one to two years.




How deep is a catch basin?


Catch basins are generally 15-24 inches below the road surface.